mercredi 31 octobre 2007

The Deming's Fourteen Points

Deming’s 14 Points (1990 revision) reprinted from Out of the Crisis by W. Edwards Deming by permission of MIT and W. Edwards Deming. Published by MIT, Center for Advanced Engineering Study, Cambridge, MA 02139. Copyright 1986 by W. Edwards Deming.

1. Create and publish to all employees a statement of the aims and purposes of the company or other organization. The management must demonstrate constantly their commitment to this statement.
2. Learn the new philosophy, top management and everybody.
3. Understand the purpose of inspection, for improvement of processes and reduction of cost.
4. End the practice of awarding business on the basis of price tag alone.
5. Improve constantly and forever the system of production and service.
6. Institute training.
7. Teach and institute leadership.
8. Drive out fear. Create trust. Create a climate for innovation.
9. Optimize toward the aims and purposes of the company the efforts of teams, groups, staff areas.
10. Eliminate exhortations for the work force.
11a. Eliminate numerical quotas for production. Instead, learn and institute methods for improvement.
11b. Eliminate MBO. Instead, learn the capabilities of processes, and how to improve them.
12. Remove barriers that rob people of pride of workmanship.
13. Encourage education and self-improvement for everyone.
14. Take action to accomplish the transformation.

1 commentaire:

Ashley Osgood a dit…

Great list of the 14 points!

I was studying for a quality improvement certification - which covers Deming's teachings - and I compiled an explanation of each of the 14 points, which you might find interesting:

http://info.ibs-us.com/blog/bid/47941/Quality-101-W-Edwards-Deming-14-Points-Explained

Thanks again, and great blog!